A prominent hospital providing a broad range of medical services faced significant challenges managing its complex IT infrastructure. With numerous medical devices and systems in place, the hospital needed a solution to streamline operations, improve asset visibility, and maintain compliance with healthcare regulations.
The hospital’s IT operations were fragmented and largely manual. Medical devices were difficult to track, resulting in misplaced equipment, delayed maintenance, and compliance risks. A lack of process automation hindered timely incident resolution and complicated regulatory reporting.
AQL implemented a tailored IT Operations Management (ITOM) solution using the ServiceNow platform to meet the hospital’s needs:
- Asset Discovery and Management: A comprehensive asset discovery was conducted to map IT components, including medical equipment. Barcode scanning and RFID tagging enabled real-time tracking, improving asset utilization and reducing downtime.
- Incident and Problem Management: A centralized system was set up to log, route, and resolve IT issues efficiently. Automated workflows improved response times and reduced service disruptions.
- Compliance Enablement: The Governance, Risk, and Compliance (GRC) module was configured to automate regulatory tasks, manage policies, and track audits, ensuring ongoing adherence to healthcare standards.
- Proactive Monitoring: Real-time monitoring and alerting were introduced to detect issues early. Dashboards provide clear visibility into infrastructure health, supporting quicker resolution and better decision-making.
The hospital achieved substantial improvements:
- Better Asset Tracking: Real-time visibility and automation led to fewer lost devices and improved maintenance cycles.
- Faster Incident Resolution: Streamlined ticketing and routing minimized operational disruptions and boosted staff satisfaction.
- Stronger Compliance: Automated controls and risk assessments helped the hospital maintain consistent regulatory alignment.
- Increased Uptime: Early detection and resolution of IT issues improved system reliability and contributed to safer patient care.
- By transforming their IT operations, AQL Technologies enabled the hospital to operate more efficiently, reduce risk, and enhance service delivery in a demanding healthcare environment.
AQL transformed our IT operations with real-time visibility, faster issue resolution, and improved compliance across our healthcare systems.
– Director, IT Department
