A leading global authority in risk and insurance, operating in over 50 countries with a highly complex IT environment and stringent regulatory obligations.
The organization faced fragmented asset visibility due to disparate databases and manually maintained spreadsheets across various sites. This lack of a unified view hampered compliance, slowed audits, and made it difficult to manage IT assets and dependencies effectively.
AQL implemented a centralized, state-of-the-art ServiceNow CMDB using ITOM Discovery. By starting with a lean pilot at one data center and scaling quickly, the team deployed a behavior-led discovery approach. This enabled automated, accurate discovery of configuration items and the consolidation of all asset data under a single taxonomy.
The results from AQL’s ServiceNow ITOM implementation are as follows:
- Project delivered in 7 months instead of the planned 12
- 99% of key CMDB components discovered automatically
- 30% more SQL databases identified than with manual systems
- Streamlined regulatory compliance and audit readiness
AQL helped us achieve unified asset visibility & faster compliance through an accelerated ServiceNow CMDB rollout.
-Director, IT Department
