Strengthen Your CMDB & Align with the CSDM Standards
AQL’s CMDB & CSDM Health Assessment is a comprehensive, five-week diagnostic engagement designed to uncover and resolve critical gaps in CMDB data quality, service modeling, and governance. This assessment evaluates your CMDB from four key perspectives, design, usage, data integrity, and operational governance. By aligning with ServiceNow’s CSDM framework and industry best practices, AQL provides actionable insights, a health scorecard, and a tailored roadmap to enhance your CMDB’s accuracy, stakeholder trust, and long-term scalability.
Challenges AQL Solves
Inaccurate CMDB Data
Ensure your configuration data is current, complete, and reliable.
Poor Service Mapping
Align your CMDB with CSDM standards for optimal service visibility.
Low Trust in CMDB
Build stakeholder confidence in your CMDB data and processes.
Inefficient IT Operations
Streamline operations with accurate, accessible configuration data.
Why Choose AQL?
Quick, Actionable Insights
Get clear, prioritized recommendations you can implement immediately.
ServiceNow Best Practices
Align with proven CSDM standards and industry best practices.
Zero Operational Disruption
Focused engagement that won’t impact your daily operations.
Scalable Long-term Results
Build a foundation for sustained CMDB excellence.
Week 1 Discovery Sessions & Data Collection
Initial stakeholder interviews and system analysis
Weeks 2–3 Deep-Dive Health Analysis
Comprehensive CMDB health assessment and gap analysis
Week 4 CSDM 4.0 Best Practices Workshop
Interactive alignment and optimization session
Week 5 Findings & Roadmap
Detailed health scorecard and action plan delivery
Post-Assessment 90-Day Support
Ongoing expert guidance and office hours
CMDB Health Report
Detailed analysis of data quality, completeness, and accuracy with specific metrics by CI class.
CSDM Alignment Assessment
Gap analysis comparing your current data model to ServiceNow CSDM 4.0 requirements and recommendations.
Prioritized Remediation Roadmap
Step-by-step action plan with clear priorities, effort estimates, and expected outcomes.
Workshop Materials
Complete slide deck, workbooks, and reference materials from the CSDM alignment workshop.
90-Day Support Plan
Scheduled office hours, implementation guidance, and consultative support for executing improvements.
