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Consulting | Managed Services | Staffing

Gain more value from your ServiceNow platform with AQL’s expertise

As a ServiceNow Premier Partner, we help you in unlocking new opportunities with ServiceNow Managed Services. Our ServiceNow Managed Services are designed to facilitate the growing needs of your business. From ServiceNow administration to upgrades, our team of experts will handle all your ServiceNow needs.

Focus on your core business while AQL handles all your ServiceNow needs.  

  • Dedicated ServiceNow experts to manage your current ServiceNow environment.
  • Upgrades, enhancements & priority resources allotment based on your requirements.
  • Expertise in handling issues at L1, L2, L3, and L4 level operational support.
  • Improve efficiency & productivity by complementing your internal staff in managing, maintaining, and supporting the ServiceNow environment.
ServicesSilverGoldPlatinum
Administration
User cleanupTrueTrueTrue
User & Group access managementTrueTrueTrue
Platform Incident Support, Ongoing Maintenance & Technical GuidanceTrueTrueTrue
Configuration ChangesTrueTrueTrue
Cloning of environmentsTrueTrueTrue
Customization
Service Portal CustomizationFalseTrueTrue
Advanced Scripting & UI PoliciesFalseTrueTrue
Build & Optimizing WorkflowsFalseTrueTrue
Service Portal Widget DevelopmentFalseFalseTrue
Governance
Define ServiceNow GovernanceFalseFalseTrue
Integration
Integration with various system like SAP, Oracle, Workday, SharePoint, etc.FalseFalseTrue
Migration
Migration from other ITSM toolFalseFalseTrue
Monitoring
CMDB HealthFalseTrueTrue
Instance HealthFalseTrueTrue
SecurityFalseTrueTrue
Optimization
Licensing Audits & CleanupFalseTrueTrue
Performance MonitoringFalseTrueTrue
Upgrade
Monitoring & Scheduling of Hot fixes, patches & Security UpgradesTrueTrueTrue
Platform Version UpgradesFalseTrueTrue

Book Your Free Managed ServiceNow Services

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* Roll Over Policy

  • No more than 40% of the hours can be rolled.
  • Rolled over hours expire in a month for Monthly Subscription & Addons packages.
  • For Pack of Hours package hours expire quarterly.
  • Roll over policy applies only to plans that have more than 40 hours.

Hours

  • Standard Hours: M to F 8AM-5PM (Client’s time zone).
  • Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).
  • Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).

Rate

  • Non-Business Rate: Contract price x 1.5.
  • Weekend/ Holiday Rate: Contract price x 2.
  • Holidays all day Rate: Contract Price x 2.

Get Help Today

Schedule a Consultation

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Why Partner With AQL?

  • ServiceNow Partner
  • Successfully delivered ServiceNow implementations
  • A team of 50+ ServiceNow experts with deep domain expertise
  • Cost-effective, flexible plans to deliver measurable success
  • 15 years of experience in delivering high quality & scalable solutions