A leading multinational retail organization, with a vast product catalog and numerous store locations, faced significant challenges in inventory management and supply chain optimization. They lacked real-time visibility into their inventory, had manual order fulfillment processes, and struggled with aligning supply and demand. These issues led to inefficiencies, increased costs, and customer dissatisfaction due to stockouts and delayed deliveries.
The client’s existing systems were unable to provide real-time inventory tracking or automate order processing. Manual workflows resulted in errors and delays, which impacted order fulfillment speed and accuracy. The absence of automated forecasting and inventory optimization led to excess stock, stockouts, and higher operational costs.
AQL implemented a tailored IT Operations Management (ITOM) solution using the ServiceNow platform:
- Real-time Inventory Visibility: Integrated data from point-of-sale systems, warehouses, and distribution centers into a centralized platform, providing accurate, real-time tracking and better decision-making for inventory replenishment.
- Automated Order Fulfillment: Streamlined order processing with automated workflows for order routing, inventory checks, and shipment tracking, reducing manual efforts and improving accuracy.
- Supply Chain Optimization: Leveraged predictive analytics to forecast demand, optimize reorder points, and balance inventory levels, minimizing both excess stock and stockouts.
- Operational Efficiency: Real-time visibility and workflow automation led to faster, more accurate order processing and reduced inventory discrepancies.
- Cost Savings: Optimized inventory levels reduced carrying costs, and decreased labor expenses from automation. The solution also minimized lost sales opportunities caused by stockouts.
- Customer Satisfaction: Enhanced order accuracy, faster delivery times, and real-time order tracking improved transparency, leading to higher customer satisfaction and loyalty.
- By implementing the ITOM solution, AQL Technologies helped the retail client streamline inventory management, optimize supply chain operations, and achieve significant improvements in efficiency, cost management, and customer service.
AQL gave us real-time inventory visibility and automated workflows that drastically improved our supply chain efficiency and customer satisfaction.
– Director, IT Department
