SERVICENOW

The Company The client is one of the leading pharmaceutical companies in the U.S. They develop and manufacture biosimilar drugs with a production capacity of over 5000 bioreactors. They are currently working on an innovation drug and have five molecules in their portfolio of biosimilar drugs.   The Challenge The client needed a stable ITSM tool…

The Company The client is one of the leading acute care hospitals in the U.S. They operate more than 60 hospitals across the country, they offer a wide range of services including medical, diagnostics, and surgical for both outpatients & inpatients. They have dedicated themselves to improving the quality of health care services across the…

The Company Our client is a sports equipment manufacturing company with offices across 20 countries. They have been in the business of manufacturing and selling high-quality equipment for over 10 years. With offices across the globe, it was becoming difficult to manage their IT system. They needed an efficient and scalable ITSM platform to manage…

The Company The company is a leading healthcare organization in the United States operating about 50+ hospitals and more than 20 clinics across the country. Recent business growth and the urge for digitization prompted the organization to scale its existing IT infrastructure and operations.  The Challenge The company’s existing legacy ITSM system was not only incapable of handling core IT service issues, but also failed to…

The Company The customer is one of the country’s top fortune 500 manufacturing companies delivering highly robust, efficient, and innovative products to end customers since past decade. A recent merger with its counterpart in the market resulted in a larger scale of operations but at the cost of an inefficient and decentralized IT system.  The Challenge Proliferation of modern age technologies along with the need for digitization had prompted the…