AQL Technologies has a very cost-friendly managed services program for clients of all sizes. With the highest level of client satisfaction and quality that is second to none, AQL has become one of the most trusted consulting partner for providing Salesforce solutions.
| Pricing Table | Silver Maintenance | Gold Administration | Platinum All-Inclusive | |||
|---|---|---|---|---|---|---|
| General Information | ||||||
| Billing – Monthly | True | True | True | |||
| Contract – Annual | True | True | True | |||
| No Roll Over Allowed | True | True | True | |||
| Communication Channels | ||||||
| Email Support | True | True | True | |||
| Ticketing Portal | True | True | True | |||
| Phone Number | True | True | True | |||
| 24/7 Support | False | False | True | |||
| Support Times | ||||||
| Mon – Fri | True | True | True | |||
| 8AM – 5PM | True | True | True | |||
| SLA Response | ||||||
| 4hrs | True | False | False | |||
| 2hrs | False | True | True | |||
| End user Support | ||||||
| Login Issues | True | True | True | |||
| New User Setup | True | True | True | |||
| Priveledge modifications | True | False | False | |||
| remove update delete priveledges | False | True | True | |||
| Password resets | True | True | True | |||
| Minor configuration Changes | True | True | True | |||
| Trainings and documentations | True | True | True | |||
| Data imports and updates | True | True | True | |||
| Weekly Data Backups | True | True | True | |||
| Other daily activites | True | True | True | |||
| Salesforce Administration Support | ||||||
| All Out Of Box admin activities | False | True | True | |||
| Out of Box Minor enhancements | False | True | True | |||
| Salesforce Design and Development | ||||||
| Design new functionality | False | False | True | |||
| Custom development | False | False | True | |||
| Custom development | False | False | True | |||
| Integration | False | False | True | |||
| Integration | False | False | True | |||