Salesforce Managed Services

AQL Technologies has a very cost-friendly managed services program for clients of all sizes. With the highest level of client satisfaction and quality that is second to none, AQL has become one of the most trusted consulting partner for providing Salesforce solutions.

Pricing TableSilver
Maintenance
Gold
Administration
Platinum
All-Inclusive
General Information
Billing – MonthlyTrueTrueTrue
Contract – AnnualTrueTrueTrue
No Roll Over AllowedTrueTrueTrue
Communication Channels
Email SupportTrueTrueTrue
Ticketing PortalTrueTrueTrue
Phone NumberTrueTrueTrue
24/7 SupportFalseFalseTrue
Support Times
Mon – FriTrueTrueTrue
8AM – 5PMTrueTrueTrue
SLA Response
4hrsTrueFalseFalse
2hrsFalseTrueTrue
End user Support
Login IssuesTrueTrueTrue
New User SetupTrueTrueTrue
Priveledge modificationsTrueFalseFalse
remove update delete priveledgesFalseTrueTrue
Password resetsTrueTrueTrue
Minor configuration ChangesTrueTrueTrue
Trainings and documentationsTrueTrueTrue
Data imports and updatesTrueTrueTrue
Weekly Data BackupsTrueTrueTrue
Other daily activitesTrueTrueTrue
Salesforce Administration Support
All Out Of Box admin activitiesFalseTrueTrue
Out of Box Minor enhancementsFalseTrueTrue
Salesforce Design and Development
Design new functionalityFalseFalseTrue
Custom developmentFalseFalseTrue
Custom developmentFalseFalseTrue
IntegrationFalseFalseTrue
IntegrationFalseFalseTrue