Salesforce Managed Services

AQL Technologies has a very cost-friendly managed services program for clients of all sizes. With the highest level of client satisfaction and quality that is second to none, AQL has become one of the most trusted consulting partner for providing Salesforce solutions.

Pricing Table Silver
Maintenance
Gold
Administration
Platinum
All-Inclusive
General Information
Billing – Monthly True True True
Contract – Annual True True True
No Roll Over Allowed True True True
Communication Channels
Email Support True True True
Ticketing Portal True True True
Phone Number True True True
24/7 Support False False True
Support Times
Mon – Fri True True True
8AM – 5PM True True True
SLA Response
4hrs True False False
2hrs False True True
End user Support
Login Issues True True True
New User Setup True True True
Priveledge modifications True False False
remove update delete priveledges False True True
Password resets True True True
Minor configuration Changes True True True
Trainings and documentations True True True
Data imports and updates True True True
Weekly Data Backups True True True
Other daily activites True True True
Salesforce Administration Support
All Out Of Box admin activities False True True
Out of Box Minor enhancements False True True
Salesforce Design and Development
Design new functionality False False True
Custom development False False True
Custom development False False True
Integration False False True
Integration False False True