CMDB Health
CMDB Health & CSDM Assessment
AQL’s CMDB & CSDM Health Assessment is a comprehensive, five-week diagnostic engagement designed to uncover and resolve critical gaps in CMDB data quality, service modeling, and governance. This assessment evaluates your CMDB from four key perspectives, design, usage, data integrity, and operational governance. By aligning with ServiceNow’s CSDM framework and industry best practices, AQL provides actionable insights, a health scorecard, and a tailored roadmap to enhance your CMDB’s accuracy, stakeholder trust, and long-term scalability.
Assessment Timeline
The CMDB & CSDM Health Assessment spans five weeks, organized as follows:
Week 1: Data Gathering & Initial Review
Two 2-hour sessions to assess the CMDB architecture, current data state, Discovery logs, and CSDM 4.0 model implementation. Key stakeholder insights will be gathered.
Weeks 2–3: Detailed Analysis & Stakeholder Collaboration
In-depth review of CMDB health across Design, Usage, Data, and Governance categories. Parallel assessment of CSDM alignment, including service mapping, CI class relationships, and service ownership. Stakeholder interviews will help to validate pain points and identify areas for improvement.
Weeks 4–5: Reporting & Strategic Roadmap Creation
Delivery of a thorough CMDB and CSDM assessment report, including a Health Scorecard, actionable remediation recommendations, and a strategic roadmap aligned with organizational goals and ServiceNow best practices.
Engagement Scope
Deliverables & Insights
Upon completion of the assessment, AQL will provide the following:
- Comprehensive Overview: Detailed visibility into CI structures, data sources, and overall CMDB usage patterns.
- Best Practices Assessment: A comparison of your CMDB’s current state with industry standards and ServiceNow’s CSDM framework.
- Identified Gaps: Pinpointing areas where your CMDB’s data quality, governance, or design may be lacking.
- Health Scorecard & Remediation Plan: A visual representation of your CMDB’s health, with actionable recommendations and a strategic roadmap for improvement.
These deliverables will help guide your efforts to improve CMDB accuracy, streamline governance, and foster greater confidence among stakeholders, ensuring your CMDB’s long-term success.
