managedservices_01

  • * Roll Over Policy

    No more than 40% of the hours can be rolled.

    Rolled over hours expire in a month for Monthly Subscription & Addons packages.

    For Pack of Hours package hours expire quarterly.

    Roll over policy applies only to plans that have more than 40 hours.

  • Hours

    Standard Hours: M to F 8AM-5PM (Client’s time zone).

    Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).

    Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).

  • Rate

    Non-Business Rate: Contract price x 1.5.

    Weekend/ Holiday Rate: Contract price x 2.

    Holidays all day Rate: Contract Price x 2.