No more than 40% of the hours can be rolled.
Rolled over hours expire in a month for Monthly Subscription & Addons packages.
For Pack of Hours package hours expire quarterly.
Roll over policy applies only to plans that have more than 40 hours.
Standard Hours: M to F 8AM-5PM (Client’s time zone).
Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).
Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).
Non-Business Rate: Contract price x 1.5.
Weekend/ Holiday Rate: Contract price x 2.
Holidays all day Rate: Contract Price x 2.