Pricing Table | Bronze End User Support $799.00 / Month 8 Hours Included | Silver Maintenance $1,999.00 / Month 20 Hours Included | Gold Administration + Configuration $4,999.00 / Month 40 Hours Included | Platinum All-Inclusive $8,099.00 / Month 60 Hours Included | K2 Support K2 & SharePoint Support $2,800.00 / Month 20 Hours Included | Hours Pack All-Inclusive $2,999.00 / Month 20 Hours Included |
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General Information | ||||||

Billing – Quarterly | True | True | True | True | True | True |

Contract – Bi-Annual | True | True | True | True | True | True |

No Roll Over Allowed | True | True | True | True | True | True |

Communication Channels | ||||||

Email Support | True | True | True | True | True | True |

Ticketing Portal | True | True | True | True | True | True |

Phone Number | True | True | True | True | True | True |

24/7 Support | False | False | True | True | False | False |

End user Support | ||||||

UI Training | True | True | True | True | True | True |

Day to day support | True | True | True | True | True | True |

Existing & new SharePoint functionality | True | True | True | True | True | True |

Site & User Provisioning | True | True | True | True | True | True |

SharePoint List Management | True | True | True | True | True | True |

SharePoint Basic OOB fixes | True | True | True | True | True | True |

User Access Requests | True | True | True | True | True | True |

Office 365 Administration* | ||||||

*Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads | True | True | True | True | True | True |

Platform Support | ||||||

Weekly health monitoring | False | True | True | True | False | True |

Monthly SharePoint Health check reports | False | True | True | True | False | True |

Farm Backup | False | True | True | True | False | True |

Optimize SharePoint & content databases | False | True | True | True | False | True |

Disaster Recovery | False | True | True | True | False | True |

SharePoint patch management Up to 7 Per Farm Per year | False | True | True | True | False | True |

SharePoint Administration | ||||||

Optimize Search | False | False | True | True | False | True |

Third party applications and updates | False | False | True | True | False | True |

SharePoint Farm Configuration | False | False | True | True | False | True |

SharePoint Farm Optimization | False | False | True | True | False | True |

Advice on SharePoint Logical & Physical Architecture | False | False | True | True | False | True |

Site Usage & routine cleanup | False | False | True | True | False | True |

SharePoint database maintenance | False | False | True | True | False | True |

Capacity Planning & Scaling | False | False | True | True | False | True |

Architecting Security Model | False | False | True | True | False | True |

AD Support | ||||||

On-prem AD Support | False | False | True | True | False | True |

Azure AD Support | False | False | True | True | False | True |

Business Process Automation | ||||||

SharePoint Designer workflows | False | False | False | True | True | True |

MS Flows | False | False | False | True | True | True |

Nintex | False | False | False | True | True | True |

PowerApps | False | False | False | True | True | True |

InfoPath | False | False | False | True | True | True |

Customizations | ||||||

WSP | False | False | False | True | True | True |

SharePoint Add-ons | False | False | False | True | True | True |

SPFx | False | False | False | True | True | True |

JavaScript | False | False | False | True | True | True |

K2 Support | ||||||

K2 Smartforms | False | False | False | False | True | False |

K2 Workflows | False | False | False | False | True | False |