Managed Services

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Pricing TableBronze
End User Support
$799.00 / Month
8 Hours Included		Silver
Maintenance
$1,999.00 / Month
20 Hours Included		Gold
Administration + Configuration
$4,999.00 / Month
40 Hours Included		Platinum
All-Inclusive
$8,099.00 / Month
60 Hours Included		K2 Support
K2 & SharePoint Support
$2,800.00 / Month
20 Hours Included		Hours Pack
All-Inclusive
$2,999.00 / Month
20 Hours Included
General Information
Billing – QuarterlyTrueTrueTrueTrueTrueTrue
Contract – Bi-AnnualTrueTrueTrueTrueTrueTrue
No Roll Over AllowedTrueTrueTrueTrueTrueTrue
Communication Channels
Email SupportTrueTrueTrueTrueTrueTrue
Ticketing PortalTrueTrueTrueTrueTrueTrue
Phone NumberTrueTrueTrueTrueTrueTrue
24/7 SupportFalseFalseTrueTrueFalseFalse
End user Support
UI TrainingTrueTrueTrueTrueTrueTrue
Day to day supportTrueTrueTrueTrueTrueTrue
Existing & new SharePoint functionalityTrueTrueTrueTrueTrueTrue
Site & User ProvisioningTrueTrueTrueTrueTrueTrue
SharePoint List ManagementTrueTrueTrueTrueTrueTrue
SharePoint Basic OOB fixesTrueTrueTrueTrueTrueTrue
User Access RequestsTrueTrueTrueTrueTrueTrue
Office 365 Administration*
*Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloadsTrueTrueTrueTrueTrueTrue
Platform Support
Weekly health monitoringFalseTrueTrueTrueFalseTrue
Monthly SharePoint Health check reportsFalseTrueTrueTrueFalseTrue
Farm BackupFalseTrueTrueTrueFalseTrue
Optimize SharePoint & content databasesFalseTrueTrueTrueFalseTrue
Disaster RecoveryFalseTrueTrueTrueFalseTrue
SharePoint patch management Up to 7 Per Farm Per yearFalseTrueTrueTrueFalseTrue
SharePoint Administration
Optimize SearchFalseFalseTrueTrueFalseTrue
Third party applications and updatesFalseFalseTrueTrueFalseTrue
SharePoint Farm ConfigurationFalseFalseTrueTrueFalseTrue
SharePoint Farm OptimizationFalseFalseTrueTrueFalseTrue
Advice on SharePoint Logical & Physical ArchitectureFalseFalseTrueTrueFalseTrue
Site Usage & routine cleanupFalseFalseTrueTrueFalseTrue
SharePoint database maintenanceFalseFalseTrueTrueFalseTrue
Capacity Planning & ScalingFalseFalseTrueTrueFalseTrue
Architecting Security ModelFalseFalseTrueTrueFalseTrue
AD Support
On-prem AD SupportFalseFalseTrueTrueFalseTrue
Azure AD SupportFalseFalseTrueTrueFalseTrue
Business Process Automation
SharePoint Designer workflowsFalseFalseFalseTrueTrueTrue
MS FlowsFalseFalseFalseTrueTrueTrue
NintexFalseFalseFalseTrueTrueTrue
PowerAppsFalseFalseFalseTrueTrueTrue
InfoPathFalseFalseFalseTrueTrueTrue
Customizations
WSPFalseFalseFalseTrueTrueTrue
SharePoint Add-onsFalseFalseFalseTrueTrueTrue
SPFxFalseFalseFalseTrueTrueTrue
JavaScriptFalseFalseFalseTrueTrueTrue
K2 Support
K2 SmartformsFalseFalseFalseFalseTrueFalse
K2 WorkflowsFalseFalseFalseFalseTrueFalse


* Roll Over Policy

  • No more than 40% of the hours can be rolled.
  • Rolled over hours expire in a month for Monthly Subscription & Addons packages.
  • For Pack of Hours package hours expire quarterly.
  • Roll over policy applies only to plans that have more than 40 hours.

Hours

  • Standard Hours: M to F 8AM-5PM (Client’s time zone).
  • Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).
  • Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).

Rate

  • Non-Business Rate: Contract price x 1.5.
  • Weekend/ Holiday Rate: Contract price x 2.
  • Holidays all day Rate: Contract Price x 2.

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