Pricing Table | Bronze End User Support $799.00 / Month 8 Hours Included | Silver Maintenance $1,999.00 / Month 20 Hours Included | Gold Administration + Configuration $4,999.00 / Month 40 Hours Included | Platinum All-Inclusive $8,099.00 / Month 60 Hours Included | K2 Support K2 & SharePoint Support $2,800.00 / Month 20 Hours Included | Hours Pack All-Inclusive $2,999.00 / Month 20 Hours Included |
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General Information | ||||||
Billing – Quarterly | True | True | True | True | True | True |
Contract – Bi-Annual | True | True | True | True | True | True |
No Roll Over Allowed | True | True | True | True | True | True |
Communication Channels | ||||||
Email Support | True | True | True | True | True | True |
Ticketing Portal | True | True | True | True | True | True |
Phone Number | True | True | True | True | True | True |
24/7 Support | False | False | True | True | False | False |
End user Support | ||||||
UI Training | True | True | True | True | True | True |
Day to day support | True | True | True | True | True | True |
Existing & new SharePoint functionality | True | True | True | True | True | True |
Site & User Provisioning | True | True | True | True | True | True |
SharePoint List Management | True | True | True | True | True | True |
SharePoint Basic OOB fixes | True | True | True | True | True | True |
User Access Requests | True | True | True | True | True | True |
Office 365 Administration* | ||||||
*Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads | True | True | True | True | True | True |
Platform Support | ||||||
Weekly health monitoring | False | True | True | True | False | True |
Monthly SharePoint Health check reports | False | True | True | True | False | True |
Farm Backup | False | True | True | True | False | True |
Optimize SharePoint & content databases | False | True | True | True | False | True |
Disaster Recovery | False | True | True | True | False | True |
SharePoint patch management Up to 7 Per Farm Per year | False | True | True | True | False | True |
SharePoint Administration | ||||||
Optimize Search | False | False | True | True | False | True |
Third party applications and updates | False | False | True | True | False | True |
SharePoint Farm Configuration | False | False | True | True | False | True |
SharePoint Farm Optimization | False | False | True | True | False | True |
Advice on SharePoint Logical & Physical Architecture | False | False | True | True | False | True |
Site Usage & routine cleanup | False | False | True | True | False | True |
SharePoint database maintenance | False | False | True | True | False | True |
Capacity Planning & Scaling | False | False | True | True | False | True |
Architecting Security Model | False | False | True | True | False | True |
AD Support | ||||||
On-prem AD Support | False | False | True | True | False | True |
Azure AD Support | False | False | True | True | False | True |
Business Process Automation | ||||||
SharePoint Designer workflows | False | False | False | True | True | True |
MS Flows | False | False | False | True | True | True |
Nintex | False | False | False | True | True | True |
PowerApps | False | False | False | True | True | True |
InfoPath | False | False | False | True | True | True |
Customizations | ||||||
WSP | False | False | False | True | True | True |
SharePoint Add-ons | False | False | False | True | True | True |
SPFx | False | False | False | True | True | True |
JavaScript | False | False | False | True | True | True |
K2 Support | ||||||
K2 Smartforms | False | False | False | False | True | False |
K2 Workflows | False | False | False | False | True | False |