From simple tasks such as auto-generating email replies to more complex ones like supporting single-click installations of software systems, there is a vast range of RPA opportunities in healthcare. Below are a few examples of the most cogent use of RPA in the healthcare industry. 

Claims Processing 

Like most painstaking jobs, processing health insurance claims is prone to errors. Have you ever wondered why US patients and healthcare providers pay $496 billion in billing and insurance-related costs annually? Checking the status of a single claim takes a healthcare worker 85 seconds. Multiplying that by the myriad number of claims in the queue will help you understand why. 

Patient Screening 

Hospitals can use RPA to improve medical outcomes by streamlining patient screening and diagnostics. This can help mitigate risk and improve accuracy, efficiency, and productivity. RPA bots can provide valuable insights by analyzing the vast amount of patient data collected which allows doctors to spend more time with patients discussing treatment plans. RPA can be used in a more complex way as well, including predicting patient outcomes and making preliminary assessments. 

Scheduling Appointment 

Almost 88% of appointments were booked manually prior to the pandemic. US healthcare providers were annually charged $150 billion due to missed appointments.  Hospitals can implement RPA to schedule appointments for patients based on diagnosis, medical history, and doctor’s availability, thus reducing manual data entry and improving their no-show rates, ranging from 5% to 39% depending on the specialty. 

Improved HIPAA and data compliance 

Since violating HIPAA in the healthcare industry has severe consequences, healthcare providers find it difficult to store and secure data, especially with increased reliance on multiple applications. Managing data and complying with HIPAA standards is possible through RPA in form of role-based access control which allows private information to be accessed only by authentic persons. Healthcare providers can also control data access using RPA, which is especially valuable to doctors, IT staff or claims departments requiring different levels of access. 

How Can We Help? 

AQL Technologies specializes in using RPA tools such as Blue Prism, UI Path, and Power Automate to aid businesses in maximizing their efficiency through automated solutions which standardize repetitive tasks to reduce costs and errors.  

A national leading healthcare service, operating over 10 hospitals, faced the issue of an overload of invoices which were too time-consuming and costly to be processed manually. Successfully implementing RPA, AQL Technologies helped this company automate 80% of their invoices, improve data accuracy and control, thus freeing healthcare workers’ time from tedious tasks. 

In a nutshell, RPA is a valuable asset in the healthcare industry. It allows more efficient claims processing as well as improving patient screening and appointment scheduling. RPA also allows improved data compliance in the hospital, benefiting all staff members and healthcare providers. Aside from offering free consulting to help you implement RPA, AQL provides you with the right services to succeed that include RPA consulting, development, design, and support. 

Click here to learn more about AQL’s RPA services.

Contact us to find out how to use RPA to optimize your business.

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Benefits of Implementing RPA 

RPA reduces processing time by automating the processes such as invoicing, order processing, employee onboarding, and others which involve manual intervention in menial and repetitive tasks like data entry, verifications, payments, and more. 

In fact, Employees spend 10%-25% of their time on repetitive computer tasks. By implementing automation, they can standardize around 70-80% of those tasks. 

Using RPA can improve accuracy and efficiency since less time is spent on fixing mistakes. Though companies can’t afford to make mistakes in the invoicing process, over 67.3% of them report an average payment error rate greater than 1%, according to the Institute of Financial Management. 

Companies like AQL Technologies have the right expertise and experience with various RPA tools like Blue Prism, UI Path, and Power Automate Desktop to help you reduce risks with manual based processes and revolutionize your business in the long run. 

Through this article, we aim to make your automation journey easier and smooth with some essential tips and suggestions.  

Tip 1: Focus on specific goals 

You need to set clear goals when implementing RPA since it is a fairly new concept. It is essential to set measurable objectives, manage expectations and then communicate regularly. Make sure your automation partner provides you with documented strategies which aid you in setting clear goals and conquering them. 

Tip 2: Think Long-term 

While testing different tools for the RPA implementation process, it is important to think about the long-term effects and solutions. The tool you choose should be flexible enough to allow your business to grow. Know what your priorities are and whether the tool you select will be able to accommodate more automation in future departments. 

Tip 3: Calculate Return on Investment 

It is integral to analyze the automation’s success when implementing a new process. You can calculate ROI by dividing the investment’s net benefits by its costs. Don’t forget to prioritize automating the processes that will save time and have better return on investment.

A good technology will be able to decrease the costs of existing manual operations by 25%-40% or more without changing the existing system.

Tip 4: Understand the RPA process thoroughly 

Businesses must try to fully understand the RPA process before they try to implement it. They should check to see if the process they chose is delivering the desired results. Implementing a tool which you don’t understand will likely have negative consequences in the future. Companies like AQL offers free consulting services which helps customers understand more about RPA and its benefits for their company.

Tip 5: Formalize Process Documentation 

Business owners should keep separate documents for standards, procedures, and initial concepts, in order to be successful. Companies also need to set up shared repositories for workflow documentation. Before automating processes, you should gather a process review team to evaluate them. The bottom line is that there is no one-size-fits-all approach. It is integral that your business implements the correct RPA process to maximize efficiency. If not, there can be detrimental effects on your business. Aside from offering free consulting to help you prevent these negative effects, AQL provides you with the right tools to succeed, including RPA consulting, development, design, and support.   

We have unprecedented expertise with Robotic Process Automation for a range of industries like manufacturing, healthcare, pharmacy, education, finance, and more.  

Check out some of our success stories with RPA over the past few years. 

Success Story 1: Streamlining on-boarding process with AQL 

A specific goal of one leading manufacturing company was to automate the process to mass hire employees. They unanimously chose AQL who aided them in using RPA to streamline the unsystematic on-boarding process. This allowed HR to focus on other tasks since the hiring process was now reduced from hours to minutes, decreasing the attrition rate from 30% to just 0.1% with this new RPA system that AQL implemented. 

Success Story 2: Automating invoice processing with AQL 

One vendor, a leading healthcare service provider, was having trouble managing the drastic number of invoices coming in due to a merger. Calculating that 70-80% of the vendor’s invoicing could be automated, AQL decided to use Power Automates AI model development technology to optimize these insights. This resulted in a huge success, reducing the invoicing processing time from 5 days to less than 3 hours, as well as improving data accuracy and control. 

Success Story 3: Streamlining loan processing with AQL 

In another case study, a private vendor offering financial services was conflicted with the issue of mass loan applications coming in which led to unwanted backlogs. Soon, AQL’s RPA technology became an important aspect of the company’s credit system. By identifying key areas for automation, AQL allowed the company to develop accelerators to automate repetitive tasks including risk and fraud assessment. AQL led this company to become the game changer in the lending industry by helping it gain 100–fold improvement in loan processing time. 

Success Story 4: Automating order processing with AQL 

Another top manufacturing company was concerned with the issue of manually processing 300K orders per day. Thus, AQL Technologies gauged the processing system for potential automation problems and the benefits that would result. They determined that the most efficient RPA tool was Microsoft Power Automate Desktop.

As a result, the AI powered RPA bots automatically verified orders while extracting necessary customer related information almost instantly. This allowed the company to reduce the processing time of each order from minutes to seconds.

At AQL Technologies, we are your most trusted automation partner to unleash the potential of robotic process automation and get maximum ROI out of your automation project. 

Click here to learn more about AQL’s RPA services.

Contact us to find out how to use RPA to optimize your business.

The post 5 Tips to successfully implement RPA for your business appeared first on AQL Technologies.