managedservices_01

Bronze
End User Support
$799.00
/ Month
8 Hours Included

General Information
  • Billing – Quarterly
  • Contract – Bi-Annual
  • No Roll Over Allowed
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
End user Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads

Silver
Maintenance
$1,999.00
/ Month
20 Hours Included

General Information
  • Billing – Quarterly
  • Contract – Annual
  • No Roll Over Allowed
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
End user Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Platform Support
  • Weekly health monitoring
  • Monthly SharePoint Health check reports
  • Farm Backup
  • Optimize SharePoint & content databases
  • Disaster Recovery
  • SharePoint patch management Up to 7 Per Farm Per year
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads

Gold
Administration + Configuration
$4,999.00
/ Month
40 Hours Included

General Information
  • Billing – Monthly
  • Roll Over Policy *
  • Contract – Annual
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
  • 24/7 Support
End user Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Platform Support
  • Weekly health monitoring
  • Monthly SharePoint Health check reports
  • Farm Backup
  • Optimize SharePoint & content databases
  • Disaster Recovery
  • SharePoint patch management Up to 7 Per Farm Per year
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads
SharePoint Administration
  • Optimize Search
  • Third party applications and updates
  • SharePoint Farm Configuration
  • SharePoint Farm Optimization
  • Advice on SharePoint Logical & Physical Architecture
  • Site Usage & routine cleanup
  • SharePoint database maintenance
  • Capacity Planning & Scaling
  • Architecting Security Model
AD Support
  • On-prem AD Support
  • Azure AD Support

Platinum
All-Inclusive
$8,099.00
/ Month
60 Hours Included

General Information
  • Billing – Monthly
  • Roll Over Policy *
  • Contract – Annual
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
  • 24/7 Support
End user Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Platform Support
  • Weekly health monitoring
  • Monthly SharePoint Health check reports
  • Farm Backup
  • Optimize SharePoint & content databases
  • Disaster Recovery
  • SharePoint patch management Up to 7 Per Farm Per year
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads
SharePoint Administration
  • Optimize Search
  • Third party applications and updates
  • SharePoint Farm Configuration
  • SharePoint Farm Optimization
  • Advice on SharePoint Logical & Physical Architecture
  • Site Usage & routine cleanup
  • SharePoint database maintenance
  • Capacity Planning & Scaling
  • Architecting Security Model
AD Support
  • On-prem AD Support
  • Azure AD Support
Business Process Automation
  • SharePoint Designer workflows
  • MS Flows
  • Nintex
  • PowerApps
  • InfoPath
Customizations
  • WSP
  • SharePoint Add-ons
  • SPFx
  • JavaScript

K2 Support
K2 & SharePoint Support
$2,800.00
/ Month
20 Hours Included

General Information
  • Billing – Monthly
  • Roll Over Policy *
  • 24/7 Support
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
End user Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads
Business Process Automation
  • SharePoint Designer workflows
  • InfoPath
K2 Support
  • K2 Smartforms
  • K2 Workflows
Business Process Automation
  • SharePoint Designer workflows
  • MS Flows
  • Nintex
  • PowerApps
  • InfoPath
Customizations
  • WSP
  • SharePoint Add-ons
  • SPFx
  • JavaScript

Hours Pack
All-Inclusive
$2,999.00
20 Hours Included

General Information
  • Billing – Upfront
  • 24/7 Support
Communication Channels
  • Email Support
  • Ticketing Portal
  • Phone Number
End User Support
  • UI Training
  • Day to day support
  • Existing & new SharePoint functionality
  • Site & User Provisioning
  • SharePoint List Management
  • SharePoint Basic OOB fixes
  • User Access Requests
Platform Support
  • Weekly health monitoring
  • Monthly SharePoint Health check reports
  • Farm Backup
  • Optimize SharePoint & content databases
  • Disaster Recovery
  • SharePoint patch management Up to 7 Per Farm Per year
Office 365 Administration*
  • *Office 365 support includes the Skype, Teams, SharePoint, OneDrive, and Yammer workloads
SharePoint Administration
  • Optimize Search
  • Third party applications and updates
  • SharePoint Farm Configuration
  • SharePoint Farm Optimization
  • Advice on SharePoint Logical & Physical Architecture
  • Site Usage & routine cleanup
  • SharePoint database maintenance
  • Capacity Planning & Scaling
  • Architecting Security Model
AD Support
  • On-prem AD Support
  • Azure AD Support
Business Process Automation
  • SharePoint Designer workflows
  • MS Flows
  • Nintex
  • PowerApps
  • InfoPath
Customizations
  • WSP
  • SharePoint Add-ons
  • SPFx
  • JavaScript

  • * Roll Over Policy

    No more than 40% of the hours can be rolled.

    Rolled over hours expire in a month for Monthly Subscription & Addons packages.

    For Pack of Hours package hours expire quarterly.

    Roll over policy applies only to plans that have more than 40 hours.

  • Hours

    Standard Hours: M to F 8AM-5PM (Client’s time zone).

    Non-business Hours: M-TH. 5PM-8AM (Rate is contract price x 1.5).

    Weekend/ Holiday Hours: Fri. 5PM-Sun 12AM (Rate is contract price x 2).

  • Rate

    Non-Business Rate: Contract price x 1.5.

    Weekend/ Holiday Rate: Contract price x 2.

    Holidays all day Rate: Contract Price x 2.